Visitor Services Coordinator

Lewisburg Children's Museum
Job Description

Role Summary: The Visitor Services Coordinator (VSC) will ensure that museum guests have a safe and enjoyable experience from the moment they enter the double green doors until they leave again. The VSC will enforce museum guidelines and safety procedures at all times ensuring that the museum stays safe and accessible for all guests. This position is a part time 20-25 hour a week, key-holding position. Security clearances and ability to work some weekend and evening hours required. Reports to the Executive Director. Wage range: $15 per hour.

Please send resume and cover letter to kahla@lewisburgchildrensmuseum.org.

  • Providing front-desk customer service, running the register, overseeing the museum floor, completing day to day operations, and performing opening/closing procedures, such as cleaning and cashing out the register

    • Serves as a shift supervisor

    • Answering phone calls and returning messages

    • Troubleshooting POS related issues

    • Assigning student worker projects and tasks and supervising those tasks to completion

  • Scheduling party rentals, field trips, and classes

    • Coordinating customer payments

    • Sending follow-up, confirmation, and evaluation emails for events

    • Answering inquiries

  • Coordinating and managing gift shop inventory and sales

  • Ordering and inventorying office and operational materials and supplies

  • Tracking and analyzing guest visitation data and regularly reporting the number of visitors who utilize Museums for All access program

  • Assist with maintaining LCM gmail account

    • Responding to LCM gmail inquiries regarding the museum through gmail account

    • Reviewing online gift certificate sales; creating and mailing gift certificates

    • Distributing evaluations for classes, programs, parties, field trips, and general visitation; follow up with evaluators when appropriate; sharing appropriate feedback

    • Collecting LCM photographs for archival and marketing purposes

  • Various other projects, etc.

    • Assisting with programming and classes as needed

    • Researching and Benchmarking best practices

    • Addressing exhibit maintenance, as skills allow

       

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